Terms in English

Vilkår Danmark

Villkor för Sverige

Vilkår Norge

How to make an order

To make a purchase on fredberg.dk you have to complete the following steps
1 - Find the item you want to buy and put it in your cart, you can always check the contents of your shopping in the top right corner(the basket).
2 - Then go to checkout by clicking "Vis kurv"(View Cart) and proceed clicking "Gå til Bestilling" (order).
3 - Enter your personal information. If you've shopped with us before it is enough to enter the your number.
4 - Choose the shipping / payment method.
5 - Check that all information is correct. Read and accept our terms then confirm your order, you agree to simultaneously be subject to pricing errors and omissions excepted.
All prices include VAT and all other charges. All agreements and contracts will bee concluded in Danish. Should you later wish to receive a new copy of your order confirmation, then send an email to fredberg@fredberg.dk.

Price Guarantee

Fredberg wishes to be the cheapest in Denmark, should you find the same product somewhere else on a Danish shop - cheaper than our price, we are ready to undercut the price. Have you already purchased the item in our shop, but find the same product cheaper from a competitor, then we will pay the difference within 14 days of purchase. Price guarantee applies to all products with our warrenty stamp shown on the page with the same product. The warranty applies regardless if your purchase on our webshop or in the store. For the products shown without our warrenty stamp, we will also try to be the cheapest in Denmark. Requirements for triggering price guarantee: - It must be the same product and offered for sale in a shop or Danish Danish webshop. - We must see evidence for a cheaper price elsewhere. We refer to the rules applicable in Forbrugerombudsmanden.dk

In this shop you can pay with:

Visa, Dankort, Eurocard, Mastercard, Diners Club. Bank transfer to Nordea registration No 2783 Account 650000 4034. In our store Viborgvej 22, Strandby, 9640 Farsø you can pay cash, Dankort or Visa. All purchases are free of charge. When paying with credit card, you are always protected against abuse. You have the option to refuse payment when you receive your payment history. You have no deductibles in the event that your card is misused in an Internet shop that uses SSL (Secure Socket Layer) in its payment. Thus you are better protected than in the physical world where you have a deductible of 1200 DKK when your credit card being misused by the use of PIN. The data you submit in connection with purchases paid by credit card is encrypted (SSL) and it is only PBS that can read them. Neither www.fredberg.dk or others have the opportunity to read the data. The amount of goods withdrawn only when the goods are sent from www.fredberg.dk. When ordering wedding rings and engagement rings, goods ordered engraving, items belonging to customers sent to us for repairs, silver plating or other working we draw the full payment upon commencement of work.

Delivery time:

The delivery time for goods in stock is usually 1-3 working days from you submit your order until you receive it by mail. On items which must first be made clear from the time of delivery of the item card. This is especially engagement and wedding ring, which is always made to order.

Postage and Fees:

All purchases over DKK 500.00 is fee and postage free in Denmark, under DKK 500.00 we charge a shipping fee of DKK 50.00. If you want Saturday expression, you pay DKK 150.00 in fees.

Postage for abroad after the quote.

Reservations:

which are subject to pricing errors and omissions excepted.

Returns: 30 days.

The right may be extended by agreement. Example given when purchasing a gift the return right will be 30 days after the event for which the gift will be used, provided the maximum 60 days in total. This way you can buy your gifts within a reasonable time without risk. Simply tell the in the gift wrapping field, or customer memo field which date the gift must be given. Right of withdrawal right does not apply to engagement and marriage rings custom made for you and items with engravings.

Return / exchange:

If you regret a purchase, you may within 30 days after receipt return the product to the store. The Item must be returned in same condition and quantity packaged properly to ensure the product condition is not compromised. The return freight will be on you if withdrawal is exploited.

When buying watches, baby articles and christening gifts the intact original packaging is an essential part of the product value therefore the intact packaging should be returned with the product to meet the terms of our return policy.

We kindly ask that you enclose a copy of the order confirmation or invoice.

Remember to enclose your bank details and we will transfer the amount when we receive the product in proper condition. When the payment is carried out using international credit cards the refund will be carried out within 2 business days after we receive payment from the card issuer. You can cancel the order by denying receipt of the goods at the post office or by returning the product to our business address.

NOTE. We do not accept packages sent according to requirements and we do not accept returns sent without delivery. If the package is returned without delivering we charge a fee of DKK 100.00 for pickup at point of delivery.

The statutory right of return of goods where the customer has ordered the engraving, silver plating, marriage and engagement rings and other customization including ring sizes is cancelled on the approval of the purchase, since production starts immediately after. Orders for these items will not be carried out before a Klarna agreement is verified or by bank transfer payment, until payment is received in our bank account.
According to section 18 paragraph. 4 in Consumer Contracts. Read about Consumer Contracts: www.retsinfo.dk/_LINK_0/0&ACCN/A20040045130

Warranty:

All items purchased on www.fredberg.dk or in the store are covered by a warranty on a minimum of 2 years from the date you receive the item. When buying gifts, the warranty from the date on which informed us that the date the gift is given away. All own sterling silver products are stamped with TF / T.FREDBERG 925S or 925S.
Besides its own products distributor Fredberg various Danish and foreign goods, which are all subject to subject Danish piston and grade control. Hallmarking of precious metals is subject to governmental control by FORCE Institute.
If the item is defective, transport damaged or we have delivered the wrong item, we would like you immediately contact us and report the error.
If the item is broken during transport, you can also at the reception contact the agency, which has been responsible for the delivery (for example. Post Denmark).

Your warranty means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. This condition claims that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior. The complaint have to fall within a reasonable time after having discovered the defect in the product. If a complaint is sent within two months after the defect is discovered, the complaint will always be timely.
We reimburse reasonable freight costs for the return of the product when the claim is justified.
When you wish to complain about a product, the product must be sent securely packaged to:
Fredberg, Viborgvej 22, Strandby, DK-9640 Farsø. - Please include a description of the error.

Privacy Policy

Cookies
A cookie is a symbol for the fact that a user's behavior on a network to register with the user (the user's PC). This allows a Web site including managing a purchase flow. At www.fredberg.dk use cookies in order to optimize the website and its functions, and thus make your visit as easy as possible for you. You always have the option to delete cookies from your computer. This may be done as follows: In Internet Explorer delete cookies "Tools" -> "Internet Options" -> "Delete cookies.

The website is not used log statistics or traffic analysis by the users of the site.

YOUR PERSONAL INFORMATION

To enter into an agreement with us via the website, you must register yourself with the following personal information
Name
address
telephone
e-mail address


We record of your personal information for the purpose of delivering goods to you. Personal information is registered with Fred Berg and stored for 5 years, after which data are deleted. When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why. The data controller is Tonny Østergaard
We do not store customer information encrypted.
We do not transmit customer information encrypted.
Data submitted to www.fredberg.dk transmitted or sold in any way to third parties and we will record any sensitive personal information.

As registered with Fredberg, you always have the right to oppose registration. You also have the right to inspect the information recorded about you. You have these rights according to the personal law, and contact should be presented to Fredberg via e-mail: fredberg@fredberg.dk Du har disse rettighetene for personopplysningsloven Protection Act og be om i forbindelse med dette skal rettes til Fredberg, via e-post: fredberg@fredberg.dk